Emeritus, parte del grupo Eruditus, se ha asociado con más de 30 universidades alrededor del mundo, incluyendo MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IAE, IESE, IPADE, IIM, NUS y HKUST, lanzando más de 100 cursos y sirviendo a estudiantes en más de 80 países. Ofrecemos cursos, certificados y maestrías en inglés, español, mandarín y portugués.  
En Emeritus, creemos que los líderes construyen del mundo un lugar mejor.  Nuestro propósito es crear grandes líderes a través de la participación de nuestros programas. Ofertamos Programas de Educación y Profesionalización en línea colaborando con las mejores divisiones y escuelas de negocio del mundo.
Con oficinas en seis países, más de 650 empleados y más de 50,000 matriculaciones de estudiantes en los últimos 12 meses, Emeritus es líder mundial en el mercado de la educación profesional, valorado en 280.000 millones de dólares.

Client Success Manager – LATAM

The Client Success Manager is a qualified self-starter who drives degree partner program implementations, has strong interpersonal skills, and can navigate the fast-paced ambiguity of a startup environment. The Program Manager oversees the partner relationship from the start of the partnership and builds the infrastructure for ongoing growth. The Program Manager will liaise between different department stakeholders and executive leadership of both organizations to support the product portfolio’s alignment with overall business objectives. This is an experienced-level position, and the ideal applicant has considerable professional experience in a project management role and has worked in an operational role in a university environment.

The Program Manager must have proven capability to lead and manage multiple multicultural teams. This is a client-management role that requires extensive relationship building and the ability to engender and develop trust and influence at all levels of the client organization. The person in this role has an internal drive to ensure an exceptional student experience and has a customer-focused mindset.


  • Manage the development of relationships between university and Emeritus operating teams
  • Identify problems and opportunities at an early stage, leading to smooth operations
  • Identify opportunities for new products and portfolio expansion
  • Create project plans
  • Coordinate project resources and timelines across all lines of activity
  • Develop, implement, and maintain client-specific SOPs and SLAs to ensure client and student success
  • Liaise across academic, operational, IT, and business functions for total client success
  • Ensure visibility and confidence by developing and tracking operations and outcome metrics across online degree and associated certificate operations, for use by Emeritus and university stakeholders
  • Ensure steady-state operations quality in consultation with operating teams
  • Monitor and improve SOPs across degree offerings and university clients
  • Support product development activities on the ground


  • Strong analytical skills
  • Outstanding team leadership skills
  • Outstanding client/stakeholder engagement skills
  • Able to exercise influence without formal authority in a cross-organizational environment
  • Operating in an academic context, with its cultural and political implications
  • Cross-cultural communication and relationship skills
  • Outstanding oral, written, and visual communication skills in a C-level environment
  • Outstanding project management skills
  • Delivering results in a complex and dynamic environment
  • Takes initiative and gets things done
  • Self-starter, problem solver
  • Incredible perseverance and drive, manifested in a strong work ethic and a willingness to roll up your sleeves to accomplish goals
  • Fluency in key technologies involved in online learning and administration in an academic setting
  • Bilingual English/Spanish required


  • Relevant master’s degree required
  • Minimum [10] years of professional experience
  • At least [3] years of experience in, or providing services to, higher education operations and administration
  • Experience in start-up, operation, and administration of online degree programs preferred
  • At least [3] years of experience providing services across organizational and institutional boundaries
  • Experience working at or with elite universities strongly preferred

Email your resume: laura.ugartechea@emeritus.

En Emeritus, nuestra visión es hacer que la educación de clase mundial sea accesible y asequible para los profesionales trabajadores de todo el mundo. La educación en línea puede ser verdaderamente transformadora para la carrera de un individuo.
Únase a nuestro dinámico equipo de profesionales en la creación y suministro de programas de clase mundial.
¡You own your career!

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